Questions, answered plainly.

Four to eight weeks is typical, beginning the day we agree on a quote. The first week is discovery and proposal; one to two weeks for sample and sign-off; three to five for production; and a few days for shipping. Rush is possible with a two-week minimum, at a 25% premium and subject to studio capacity. We will always tell you, in writing, whether your date is workable before you commit a deposit.

Most pieces have a minimum of 20 to 25 units. Some smaller items (place cards, sachets, paper cranes) require larger runs — sixty to two hundred — for the look to read on the day. One-of-a-kind pieces — welcome signs, hand-tied bouquets — are made individually, no minimum. Each piece on the portfolio shows its MOQ clearly.

Quite a lot, within our aesthetic. Palette, monogram, dimensions, materials, packaging — all flexible. We can substitute silk for velvet, change a wood species, add a custom seal, swap colour stories. What we won’t do is copy another studio’s work or take a piece in a direction that doesn’t feel like ours. If you want a different aesthetic, we’ll happily recommend friends who do that work beautifully.

Each piece has a per-unit price that includes labour, materials, packaging, and quality control. There is a one-time $150 sample fee credited toward your final invoice if you proceed. Shipping is billed at cost. We do not charge separately for revisions during the sample stage. Larger orders qualify for tiered discounts — see question nine.

This is the question we worry about most, and we’ve tried to make the answer fair. The sample stage exists precisely so that we never reach this point: revisions during the sample stage are free and unlimited, and we will not move into production until you have signed off in writing on a piece you actually love.

Once production is complete, final pieces are non-refundable in general, because each is made to your specification and cannot be resold. However: if a piece arrives damaged or significantly off-spec from the signed-off sample, we offer a free remake or a full refund, your choice, within fourteen days of delivery. Return shipping for defects is on us. No quibbling.

If you’re unsure about a piece in production, tell us — the earlier you raise it, the more we can do.

Yes — with a two-week absolute minimum from deposit to ship. Rush carries a 25% premium (it covers overtime and expedited materials), and we will only accept it when capacity allows. We’d rather decline a rush we can’t do well than say yes and disappoint you on the day.

Yes, by tracked courier. International orders carry additional packaging and customs handling, which we quote at the time of proposal. For destinations within the EU, UK, and Canada we can usually ship door-to-door in a week. For elsewhere, please add a buffer of seven to ten extra days.

Cotton paper, linen, raw silk, velvet, beeswax, brass, slip-cast porcelain, reclaimed white oak, Italian and French cottons, hand-marbled and hand-pressed botanicals. We will tell you the source of every material we propose. We don’t use polyester ribbon, plastic flowers, or pre-made acrylic signage.

Yes. Volumes above 100 units typically qualify for a 7–10% reduction on the per-piece rate; volumes above 250, a 12–15% reduction. Discounts are confirmed at the proposal stage and depend on the piece — some hand-finished items have hard floors below which the work is no longer worth our time, and we’ll be honest about that.

Yes — this is one of our favourite things to do. We can match Pantone, hex, or a swatch you mail us. Custom monograms are drawn by hand and refined with you over the sample stage. We keep your monogram on file, so future projects move faster.

Yes — we regularly produce favour lines in editions of 80 to 200. Sachets, hand-stamped boxes, hand-tied ribbon parcels, embroidered trinkets. We’ll happily take care of name-tagging each gift if you provide a guest list in spreadsheet form.

50% deposit is due at sign-off of the proposal — this secures your slot and pays for materials. 50% balance is due before pieces leave the studio. We accept ACH, bank transfer, and major cards (cards add 2.9% to cover processing). We invoice through Stripe; a paper invoice is available on request.

Where we can, yes. Recycled cotton paper, FSC-certified woods, vintage and deadstock fabrics, beeswax over paraffin, biodegradable confetti, water-based dyes. We’ll always note which materials carry which certifications in the proposal. We’re a small studio — we’re honest about where we’re still figuring it out.