The long answers.

Standard lead time is 4–8 weeks from acceptance of commission. The first 1–2 weeks are conversation and sample-making. Bulk run takes the remaining 3–6 weeks depending on quantity and finishing complexity. We'll give you a confirmed schedule once scope is set, and we don't slip it without telling you well in advance.

Yes — 20–25 units per piece type. So if you want hand-marbled coasters, you'd order at least 20–25. If you also want embroidered napkins, that's a separate 20–25. Single-piece commissions (welcome signs, large centerpieces, ceiling installs) are priced separately and have no MOQ.

The portfolio is a starting point, not a menu. We tune palette, materials, finishing, form, and packaging on every commission. What we can't do: exact reproductions of trademarked designs, neon brights, or anything that contradicts the studio's hand. If in doubt, ask in the inquiry — we'll tell you straight whether it's a fit.

Price is built from materials + labor + finishing + complexity. The "from $" figures in the portfolio are a floor. Most commissions fall 10–40% above floor depending on customization. After the first conversation we send a written quote with a detailed breakdown — no hidden fees, no surprises at delivery.

Three things to know.

First — free revisions during the sample stage. We make a sample before bulk, and you tell us what to change. We adjust until you're settled. This is where almost all course-corrections happen.

Second — final pieces are non-refundable in general, because every piece is made to your specifications and can't be resold.

Third — if pieces arrive damaged or significantly off-spec from the approved sample, we offer a free remake or full refund within 14 days. Return shipping is covered for defects. We document each piece against the sample before packing, so this is rare — but when it happens, we make it right without negotiation.

Yes, with a 2-week minimum and a 30% rush surcharge. We don't accept rush commissions over 100 units of any single piece type, and we're honest if a quantity simply can't be made to standard inside the rush window. Rush availability depends on current studio queue — we'll tell you within 24 hours.

Yes. We ship globally via UPS, FedEx, and freight forwarders for larger commissions. You'll be quoted shipping at the time of bulk-run invoicing, once final piece dimensions and packaging are set. Customs duties are the recipient's responsibility; we provide all documentation.

Velvet, silk, linen, Belgian cotton, brass (sheet and wire), porcelain and stoneware, archival paper, beeswax, sealing wax, glass (borosilicate and lead), preserved botanicals, white oak, walnut. If a material is sourced internationally we'll note it on the quote with origin and lead-time impact.

Yes. Volume tiers apply per piece type: 50+ units = 8% off, 100+ units = 14% off, 200+ units = 20% off. Discounts apply to unit price, not to materials surcharges or rush fees. Discounts are automatically applied on the quote — you don't have to ask.

Brand-color matching is included on commissions of 40+ units. Send Pantone codes or a fabric swatch; we'll dye to within 2 ΔE. Monogramming is a flat per-unit fee depending on technique — embroidery, hand-stamp, wax seal, etched brass — and quoted in the breakdown.

Up to about 500 units per piece type, comfortably. Lavender sachets, marbled coasters, sealed wax-stamps, mini ceramic vessels. Beyond 500 we'd partner with a small-production manufacturer and oversee finishing in-studio — talk to us, we'll be honest about what scales gracefully and what loses its hand.

50% on commission acceptance. The remaining 50% before bulk run begins, after the sample is approved. Payment by ACH (preferred), wire, or major card with a 2.9% processing fee. The first 50% includes the sample fee; the second 50% covers materials, labor, and finishing. Shipping is invoiced separately at the bulk-run stage.

Yes — and frankly, this is the studio's default. Materials are sourced from US and EU mills with documented practices wherever possible. Velvet is OEKO-TEX certified. Brass is recycled-source where the gauge allows. Paper is FSC-certified. Wax is locally rendered beeswax. We don't use plastic packaging — pieces ship in tissue, cardboard, and recycled-fiber boxes. Carbon-offset shipping is available on request.